Refund and Returns Policy

Last updated: 06/05/2023

Thank you for shopping at CraftsRU. We strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.


You have the right to return a product within 30 days of receiving it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer support team at [email protected] or through our website on our contact us form. Provide your order details and the reason for the return. Our team will guide you through the return process and provide you with further instructions.

Please note that certain products, such as personalized or custom-made items, may not be eligible for return unless they are defective or damaged.

Returns should be addressed to:

206 Durham Park Way
Pooler, GA 31322
[email protected]


Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 3 days.

Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider. If you haven’t received your refund within a reasonable timeframe, please contact your payment provider for further assistance.

Data Protection

In the process of handling returns and refunds, we may collect and process certain personal data as required by applicable laws and regulations. We will only use this data for the purpose of processing returns, refunds, and ensuring compliance with our legal obligations.

We will handle your personal data in accordance with our Privacy Policy, which outlines how we collect, use, and safeguard your information. For more details on our data protection practices, please refer to our Privacy Policy.

Your Rights

In accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data. These rights may include the right to access, rectify, erase, restrict processing, or object to the processing of your personal data.

If you have any questions or wish to exercise your data protection rights, please contact us using the information provided in the “Contact Us” section below or refer to our Privacy Policy for further guidance.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

206 Durham Park Way
Pooler, GA 31322
[email protected]